Support Officer (Temporary)

Job Type: Temporary (until 30th September)
Location: Welwyn Garden City, AL8
Hourly Rate: £17.08 PAYE per hour

We are seeking a temporary Support Officer, this role is crucial for ensuring efficient placement of applications with the appropriate garages and locations. The position is office-based in Welwyn Garden City, AL8, and involves substantial phone work, requiring a candidate who is confident and proficient in both telephonic and computer tasks.

Day-to-day of the role:

Manage and process applications for council garages, ensuring accurate placement with correct garages and locations.
Follow up on applications diligently to ensure timely booking of tenancy agreements.
Handle approximately 10 tenancy agreements per day, maintaining a high level of efficiency.
Provide excellent customer service, communicating clearly and effectively over the phone.
Utilise housing management software to update and maintain records accurately.
Work independently within a small team, with minimal supervision.

Required Skills & Qualifications:

Experience in housing or local authority roles is highly desirable.
Proficient in using housing management software.
Strong ability to communicate effectively and professionally on the phone.
Capable of managing multiple tasks and maintaining high levels of accuracy.
Ability to work effectively in a fast-paced, customer environment.
Must be able to start immediately and commit until the end of September.

Please note: This role is a maternity cover with no possibility of extension or permanent placement.

To apply for this Support Officer position, please submit your updated CV or reach out directly to