Service Desk Administrator

Annual Salary: £28,000 - £32,000
Location: London
Job Type: Full-time

We are seeking a dedicated and knowledgeable Service Desk Administrator to join our dynamic team. This role is ideal for someone who thrives in providing first-line support and excels in resolving technical issues efficiently and effectively. The successful candidate will have a strong background in customer service and a solid understanding of MS Office.

Day-to-day of the role:

Manage customer queries, orders, and service calls both over the telephone and via email.
Liaise daily with the field service team to ensure smooth operations.
Log service calls and assign them to field-based engineers.
Manage the stock of parts for the field service team, including ordering and returns.
Place orders with a range of suppliers and manage the internal database to track and move parts to engineers.
Count and reconcile all cash brought in by the field team.
Schedule service calls based on SLA priority and send out daily service reports.
Order and maintain supplies in the office.

Required Skills & Qualifications:

Excellent internal and external communication skills with a passion for customer service.
Knowledge of general office IT/equipment.
Proficiency in MS Office.
Excellent time management skills and the ability to prioritise work.
Attention to detail and problem-solving skills.
Excellent written and verbal communication skills.
Strong organisational skills.
Ability to multi-task in a fast-paced environment.
Minimum of 1 year of experience in customer service.

Benefits:

Competitive company pension.
On-site parking.